Thank you for shopping with Abyat Perfume. We want to ensure that you are completely satisfied with your purchase. However, if you are not fully satisfied, we offer a clear refund and returns policy to ensure a smooth process.
1. Returns Eligibility
- Timeframe: You may return any unused and unopened perfume within 30 days from the date of delivery.
- Condition: The perfume must be in its original packaging, and the seal should remain intact. We cannot accept returns of products that have been opened, used, or damaged after delivery.
- Proof of Purchase: A valid proof of purchase, such as an order confirmation or receipt, is required for all returns.
2. Non-Returnable Items
Certain items are non-returnable, including:
- Opened or used perfumes.
- Gift cards.
- Items purchased on final sale or promotional discounts that are clearly marked as non-returnable.
3. How to Request a Return
If you meet the return conditions, please follow these steps:
- Contact our customer service team at [support@abyatperfume.com] within 30 days of receiving your order.
- Provide your order number, item details, and reason for return. If the product is defective, please provide evidence (photos or video).
- Once your return request is approved, we will provide you with a return authorization and instructions on how to return the item.
4. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If your return is approved, the refund will be processed to your original payment method. Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.
- Shipping fees are non-refundable. If you received free shipping, the shipping cost may be deducted from your refund.
5. Exchanges
At this time, we do not offer direct exchanges. If you would like a different fragrance or product, please return the original item for a refund and place a new order.
6. Defective or Damaged Products
If your product is defective or damaged upon arrival, please contact us within 7 days of receiving the item. We will issue a full refund or send a replacement at no extra cost to you.
7. Shipping Costs for Returns
- Domestic Returns: Customers are responsible for the cost of return shipping, unless the item is defective or incorrect.
- International Returns: Return shipping for international orders is the responsibility of the customer.
8. Contact Us
For any questions regarding returns, exchanges, or refunds, please don’t hesitate to reach out to us:
- Email: [support@abyatperfume.com]